Look at easing the renewal process
Severity: minor
Audience: small
Fiscal effect: no
Policy question: yes
Reported: no
Link: Compare https://www.now.org/renewnet.html to https://svc.aauw.org/join/mal_renew.cfml
Okay, I know we’re nowhere close to “national dues collection,” but I just renewed my NOW membership (including membership in the local chapter), and I must say it was pretty painless.
- I got a paper invoice from the national organization
- There was a web address where I could make my credit card payment
- There was an explicit option for 2 and 3 year renewals (with *discounts* where our Finance Committee seems reluctant to look at this at all).
- I entered codes from the paper invoice - which meant I didn’t have to enter *any* address info.
Would it be possible to prototype this with at-large members?
I’ve no idea what this looks like from the chapter side — do they get dues in a timely fashion? what kind of “processing fee” is embedded in this process? But after a couple of years as a branch treasurer, I have to believe that this process is one that we must consider for our future.